Due to the nature of the item, for sanitary purpose LilyBeauty Cosmetics does not accept returns or exchanges. Orders cannot be cancelled. All sales are final.
In the unlikely event that a product arrives damaged, email us at "[email protected]" within 48 hours of receipt. customers must include the order number, description and picture of the issue we will be happy to help you. If we find that your product is damaged, we will sent the replacement, otherwise we will not sent any replacement.
Before you place your order, please confirm that all of your informations, like your shipping address, your name and your phone number is correct because LilyBeauty Cosmetics will not be responsible for any mistakes. There is no refund for any order lost due to incorrect or incomplete address or delivered to the wrong address provided by the customer.
If your order was returned to lilybeauty Cosmetics due to an incorrect or incomplete addresses provided by the customer. The customer will be responsible for the return shipping cost such as reship cost.
NB: LilyBeauty Cosmetics is not responsible for lost, stolen or damaged items. We cannot refund for lost, stolen, or damaged packages.